Friday, June 13, 2008
Dear Tesco
Sent: May 8, 2008Dear Tesco,
My girlfriend lived in Scotland for like 5 years, and about the only thing she ever talks about with nostalgia, from her time abroad, is your stores. She thinks they're all that and a bag of chips (I hear you call them crisps over there).
Anyway, I was wondering if you have any plans on opening full blown Tesco stores near Ames, Iowa (that's in the USA) any time soon.
Thanks,
Christopher L. Jorgensen
Our Ref: 8535233
Customer Service Center
Baird Avenue
Dundee
DD2 3TN
Freephone 0800 505555
Dear Mr Jorgensen
Thank you for contacting us in regards to your request for store openings within the USA.
We are now bringing out unique brand of customer service and innovative store concepts to the West Coast of the United States, beginning with California, Nevada and Arizona. Our new U.S store concept Fresh & Easy Neighbourhood Market is all about being a fresh and easy place to shop, a good neighbour, and a great place to work.
At Fresh & Easy, our core purpose is to create value for customers to earn their lifetime loyalty. In fact, no one tries harder for customers than we do. And since retailing is a people business, we strive to treat our employees how we like to be treated.
If you would like more information the please go to www.freshandeasy.com
Yours sincerely
For and on behalf of Tesco Stores Ltd
Mandi Dean
Customer Service Manager
OVERSEAS
My reaction:
My original letter went to:
Tesco PLC
New Tesco House
Delamare Road
Cheshunt
Hertfordshire
England EN8 9SL
But I got a reply, so use whichever you like when writing.
I wouldn’t call this a flawless letter, since someone needs to learn a bit about how crappy fully justified text looks, and it is a bit of a form letter (don’t worry, I’ve already forwarded it onto five of my friends, thus not breaking the chain), but it addresses my questions, is signed, and that closing is so cool I am so totally stealing it. Not a lot more you could ask for, well, other than that store in Ames I was asking for.
I know, I know, I wasn’t mean or stupid in my letter to them, or in this reaction, and I know that’s why you return to this site every day, but honestly, my girlfriend does like this company, and their letter didn’t give me anything to work with as far as cracking jokes, other than they spell neighbor funny (those silly Brits).
I promise. I’ll have a mean one next week.
Website:
Posted by cjorgensen on 06/13 at 06:00 AM
Company • Food •
