Tuesday, June 03, 2008
Dear Hanes (pt. 1)
Sent: May 6, 2008Dear Hanes,
I'm writing to thank you for a wonderful product! I really like your Men's Hanes Classics tagless Comfort Cool Sports Briefs. I call them my man-panties. They are totally comfortable. Sometimes it feels like I am not wearing anything at all under my blue jeans! I especially like the purple ones. My girlfriend and I refer to these as my "purple power panties," and I downright feel like a superhero when I parade about in these.
My only complaint is the multipacks come in different colors, forcing me to choose between being economical, and getting the color I really want. I suppose if all my man-panties were purple they would stop being so special though.
I know you know you make wonderful underwear, but thought I'd tell you all the same.
Sincerely,
Christopher L. Jorgensen
Reply dated: May 20, 2008
Hanesbrands Inc.
Retail Consumer Services
P.O. Box 3013
Winston-Salem, NC 27102
Dear Mr. Jorgensen,
Thank you for writing us expressing an interest in Hanes Classic Sports Briefs.
We regret our company is no longer manufacturing the item you referred to. Consumer response to this particular item did not justify it's continued sale. We hope that you will give one of our other products a try.
Mr. Jorgensen, we appreciate you taking the time to contact us. If we can be of future assistance, you may reach us at 1-800-994-4348; our hours of operations are Monday through Friday, 9:00am to 4:30pm (EST) or on the Internet at www.hanes.com.
Sincerely,
(crappy scanned signature)
Carolyn Rivera
Consumer Care
Reference #1604344
My reaction:
Every now and again I write a letter that somewhat scares me. Mostly because I am afraid of the response. This isn’t one of those letters. More on this in a bit.
I do like the above underwear. At least I think I do. I fired up the Hanes website and tried to pick out the pair that most closely resembles what I currently wear (surprisingly, I couldn’t tell just by looking inside my underwear). After 4 or 5 minutes or so of looking at men’s crotches, everything began to look the same, and I had to take frequent breaks with the JCPenney lingerie website (you know, just to prove I’m not gay or anything). So who knows if my underwear has actually be discontinued. I guess I’ll find out when I go to buy it next time. But since Hanes made no recommends for a replacement product made by them I may end up wearing FTLs!
I’m not even going to mention the whole crappy scanned signature thing this time! I’m giving up on this for now, but I sense a crusade coming.
So back to fear of response...I replied to their reply, in some Brazilian sort of way, and asked for all their remaining discontinued purple XL man-panties. For the next month, I’ll probably be living in fear of a semi or two dumping huge mounds of purple underwear on my lawn.
Website:
Posted by cjorgensen on 06/03 at 06:00 AM
Company • Retail •
